Return Policy

Welcome to Neilcranye Dresses! We appreciate your choice in our collection. Please review our Return Policy to ensure a smooth and enjoyable shopping experience:

1. Return Eligibility:

  • To be eligible for a return, dresses must be unused, unwashed, and in the same condition as received. All tags and labels must be intact.

2. Return Period:

  • Customers have 15 days from the date of receipt to initiate a return. After this period, returns will not be accepted.

3. Initiating a Return:

  • To initiate a return, please contact us at [email protected]. Provide your order number, the reason for the return, and any relevant information.

4. Return Authorization:

  • Once your return request is approved, you will receive a Return Authorization (RA) number. Include this number with the returned items.

5. Return Shipping:

  • Customers are responsible for return shipping costs. We recommend using a trackable shipping service. Neilcranye Dresses is not liable for lost or damaged returns.

6. Refunds:

  • Refunds will be processed upon receiving and inspecting the returned items. Refunds will be issued to the original payment method. Please allow 7 days for processing.

7. Exchange Process:

  • If you wish to exchange a dress for a different size or color, please specify in your return request. Exchanges are subject to availability.

8. Damaged or Defective Items:

  • If you receive a damaged or defective dress, please contact us within 3 days of receipt. We will arrange for a replacement or refund.

9. Non-Returnable Items:

  • Certain items, such as personalized or final sale items, are non-returnable. Check product descriptions for any exclusions.

10. Contact Us: